Refund Policy

Effective Date: April 15, 2026

This Refund Policy explains the terms under which Hostira provides refunds for its hosting and cloud services. By purchasing our services, you agree to this policy.

1. 72-Hour Server Deployment Guarantee

Details of this guarantee:

• The 72-hour deployment clock starts from the moment your payment is confirmed and order is placed
• If deployment fails due to factors on Hostira's side (infrastructure, provisioning errors, stock unavailability), a full refund is issued
• Refund will be processed to your original payment method within 5–10 business days
• This guarantee applies to all standard VPS and cloud server orders
• Custom or enterprise configurations may have extended deployment windows — these will be communicated explicitly at the time of purchase
• If deployment is delayed due to incomplete or incorrect information provided by the client, the 72-hour window does not apply

To request a deployment-failure refund, contact our support team with your order ID.

2. Non-Refundable Services

The following services are strictly non-refundable:

• Domain registrations and transfers
• Dedicated servers
• VDS (Virtual Dedicated Servers)
• Setup fees, add-ons, and custom services
• Taxes, including GST
• Windows Servers

3. VPS Refund Policy

• VPS services are eligible for a refund within 12 hours of purchase
• Refunds apply only in cases of network outage or downtime caused by Hostira
• Resource usage must remain within reasonable limits
• Refund requests beyond 12 hours may be extended at the discretion of Hostira support
• Payments below ₹65 will be refunded to your account; payments above ₹650 are refunded only as account credits

4. Shared Hosting Refund Policy

• Shared hosting services are eligible for a refund within 24 hours of purchase
• Refunds apply only in cases of network outage or downtime
• After the initial refund window, users may be eligible for up to 50% refund, depending on:
  • Duration of service usage
  • Resource consumption
  • Impact on infrastructure
• Renewal payments are strictly non-refundable
• Payments below ₹65 will be refunded to your account; payments above ₹650 are refunded only as account credits

5. Uptime Commitment & Maintenance Adjustments

• Hostira aims to maintain 90%+ uptime during the refund eligibility period
• Scheduled maintenance windows are excluded from uptime calculations
• If maintenance or downtime occurs during the refund window, the refund time period may be extended
• Any extension is handled solely by Hostira support based on the situation

6. Refund Eligibility Conditions

Refunds are granted only when Hostira fails to deliver core service functionality.

Refunds will not be provided for:

• Client-side misconfiguration or errors
• Abuse, misuse, or violation of Terms of Service
• Third-party software or user-installed applications
• Force majeure or upstream provider outages

7. Refund Method & Deductions

• Approved refunds are processed to the original payment method or account credits
• Transactions below ₹65 will be refunded to your account; transactions above ₹650 are credited only as Hostira account credits
• Exceptions for Critical Incidents: Cash refunds to the original payment method will only be provided in exceptional circumstances, such as severe infrastructure or power failures leading to major data loss (e.g., 2TB or more) or other highly critical issues.
• Payment gateway and transaction fees are deducted from all applicable refunds
• Refund amounts are calculated proportionally based on service usage duration

8. Network Speed Commitment

Hostira commits to delivering the following guaranteed minimum network speeds on all standard hosting plans:

• Guaranteed port speed: 0.5 Gbit per server
• This is the committed minimum — actual speeds may be higher depending on the plan and node availability
• Speed commitment applies under normal traffic conditions; sustained DDoS or network abuse may temporarily affect throughput
• For plans requiring higher bandwidth guarantees, please contact our sales team for custom quotations

9. Refund Denial

Hostira reserves the right to deny refunds in cases involving:

• Abuse, malicious activity, or fraud
• Excessive resource usage
• Repeated refund requests
• Policy or Terms of Service violations

10. Policy Modifications

Hostira may modify this Refund Policy at any time. Continued use of services after updates constitutes acceptance of the revised policy.